Below is a list of the information that you will need in order to file a claim online.

 Carrier Name and Phone # - The name and phone  number of the Carrier responsible for the  transportation of your freight and for the damages  incurred.

 Carrier's Invoice Number (Pro#) - This is the  freight bill number that the Carrier uses to identify  your shipment. It is usually found on the BOL, POD  and on their invoice to you.

Shipper and Receiver Info - The complete name and address of the shipper and receiver.

Customer Invoice - Your invoice to your customer indicating type and cost of product(s).

Type of Claim - Type of claim incurred; Lost, Damaged, Shortage, Stolen.

 *Bill of Lading (BOL) - A transportation document  that is the contract of carriage containing the  terms and conditions between the Shipper and  Carrier.

 *Proof of Delivery (also known as Delivery Receipt, POD,  DR) - Information supplied by the carrier containing  the name of the person who signed for the  shipment, the time and date of delivery, and valuable claim information such as indications of Visible Damage or Shortage.

* If you can provide us with the Carrier Name and their Invoice Number (Pro#), we can usually obtain copies of the BOL and POD.

Once you have the necessary information, you are ready for the next step...

 

---